1. Shipping Methods: Our default shipping method is YunExpress. If you require a different shipping carrier, please inform us at the time of placing your order.

 

2. Shipping Costs: Shipping costs are determined by the weight of the package and the destination address. You will see the shipping cost displayed at checkout before confirming your order. Purchase two or more items to enjoy free shipping.

 

3. Address Accuracy: We will verify your shipping address via email when your order is ready to ship. It is essential to provide accurate and complete address details to avoid any delays or delivery issues.

 

4. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its expected arrival date.

 

5. Contact Us: If you have any questions or concerns regarding our shipping policy or the status of your order, please feel free to contact our customer service team at info@moaidevices.com. We are dedicated to assisting you and ensuring a smooth and satisfactory shopping experience with MOAI.