You can pre-order MOAI at https://www.moaidevices.com/product/moai. We provide two product versions for varying glass thicknesses: one for 10-13mm at $399.99 and another for 15-19mm at $415.99 during the presale. Retail prices will be $499.99 and $519.99, respectively.

No. Using the wrong magnet can damage the motor.

No, MOAI is designed to operate on flat surfaces and does not work on bow front or rounded corner tanks.

MOAI operates on a single panel of the aquarium glass and cannot turn corners. Its design focuses on efficient cleaning and monitoring on one side of the glass.

No worries. You can control MOAI with your phone and set a buffer above sand bed to avoid scratches.

No worries. MOAI knows when it's near the silicone edge and will not scrape into it.

MOAI can't avoid obstacles like frag racks and power heads. The clearance between glass and obstacles should exceed the thickness of wet side ( MOAI: 17mm, MOAI+: 22mm).

MOAI Owners have control over every aspect of their MOAI devices. Shared Users have limited access to the MOAI devices and can't control cleaning or settings. A Shared User cannot change system settings or camera settings but can view camera in Spot Mode and Cruise Mode.

MOAI will return to dock if it runs low on battery.

MOAI will still clean your aquarium glass, the camera will stop functioning when the Wi-Fi goes out.

Please refer to the attached Guide for MOAI Set Up. This comprehensive document provides detailed instructions and steps to help you set up your MOAI device efficiently and effectively. If you have any further questions or encounter any issues during the setup process, please don't hesitate to reach out to our support team for assistance. Important Notes: After powering on MOAI, do not place it directly back onto the charging dock. First, place it near the lower right side of the dock and quickly touch the center of the light ring with your thumb to let MOAI return to the dock itself. This ensures that MOAI returns to the dock with the correct posture and position. During the initial setup, make sure to wait for MOAI to return to the charging dock before proceeding with each step in the app. Complete all five steps—Robot Name, Work Area, Cleaning Schedule, Cruise Mode, and Spot Mode—before reaching Step 3-5-11 in the Guide for MOAI Set Up to use MOAI properly. Long pressing the center of the light ring will reset the MOAI WiFi. Be careful not to accidentally touch it while handling MOAI. 4. Keep magnetic devices like pumps or algae cleaners away from the robot and its wet side to avoid them attracting each other. 5. Be cautious with water around the robot, charging dock, and power adapter, as they are not designed to be waterproof.

Press and hold the MOAI logo in the center of the indicator ring with your thumb to restart the built-in WiFi. Release when the entire ring is illuminated in blue. The blue lights will last for about 20 seconds before turning green, at which point you should be able to detect the WiFi signal from the MOAI device. If the indicator ring's color changes differently from the above, please retry.

If you can find a hotspot starting with "MOAI," it means the MOAI WiFi has been reset. (Long press the center of the indicator ring to restart the built-in WiFi.) In this case, there's no need to delete the device. Simply use the phone with the MOAI app installed, tap the "+" icon in the top right corner of the device list page, and reconnect MOAI to your router's WiFi. Once the connection is successful, your MOAI will be back online. Note: MOAI hotspot password: moaidevices If you cannot find a hotspot starting with "MOAI," please refresh the device list or try again later.

To power off the device, press and hold the power button near the camera lens. Release your finger when all the red lights are lit up. After powering off, press the power button.

When the MOAI is On: Place the MOAI at the lower right corner near the charging station. Touch the center of the indicator light circle with your thumb to let the MOAI automatically return to the charging station. This ensures the robot returns to the correct posture and position when docking. If the Battery is Exhausted and the MOAI cannot be turned on: Place the MOAI directly back in the charging station. Once fully charged, remove the MOAI from the glass. It will automatically power off after about 5 seconds. Power the MOAI back on, place it at the lower right corner near the charging station, and touch the center of the indicator light circle with your thumb to let the MOAI automatically return to the charging station.

If you tap Start Cleaning, ensure the app stays on current page. Switch the video streaming from HD to SD during cleaning to prevent docking due to network connection issues. The MOAI will automatically return to the dock if you leave this page or if the network is unstable (e.g., video stream lags). If MOAI is set to clean on its schedule, you don't need to keep the app open.

1. Open the MOAI App: Navigate to the Device Page from the Device List Page. Look for a red dot on the gear icon indicating a new firmware is available. 2. Switch Video Resolution: Change the video streaming resolution from HD to SD to avoid update failures due to network issues. 3. Start Firmware Update: Go to the Device Settings Page from the Device Page. Navigate to the Firmware Update Page. Click "Update Firmware" and wait for the data to be sent. 4. Verify Update: Exit and re-enter the app. Go to the Firmware Update Page to check the firmware version and confirm the update was successful. 5. Retry if Needed: If the update fails, return to step 1 and try again.

To reduce the blue: Select device in the MOAI app. Tap Camera Control, then tap Custom Settings. Select the filter you want to try.

Soak the wet-side in citric acid solution ( temperature below 100℉/38℃ ) for half an hour and clean with toothbrush. Clean the algae pad to prevent wet-side slippage when trekking across the aquarium.

Ensure the dry side cleaning pad is securely pressed to the chassis to prevent wheel slippage. Clean the wet side cleaning pad to prevent slippage. Soak the wet-side in a citric acid solution (temperature below 100℉/38℃) for half an hour and clean with a toothbrush. If the tires are covered in dust, please activate the Tire Cleaning Mode. Follow these steps: Long press the power button to turn off the MOAI. Place the MOAI with boundary sensors 1 and 2 on the aquarium glass and sensors 3 and 4 hanging off the edge as shown in the picture below. Press the power button to turn on the MOAI, then remove it from the glass. If activated successfully, the indicator light ring will spin white, the fill light will flash, and the wheels will turn. Use the alcohol wipes from the accessory box to clean the surface of the tires. After cleaning, power off MOAI and allow the tires to dry before use.

To factory reset the device, press and hold both the MOAI logo and power button simultaneously. Release your finger when all the yellow lights are lit up. This will reset the device to its factory settings. After a factory reset, all device settings will be cleared.

When someone, with whom you've shared viewing, is watching on your MOAI, the status light ring blinks cyan twice. You can see the username in MOAI app while someone is watching.

If the MOAI robot will not be used for an extended period, ensure that the charging dock is disconnected from the power source and the MOAI is turned off. For periods exceeding three months without usage, it's crucial to store the MOAI with a fully charged battery. Additionally, for prolonged storage, it is recommended to recharge the battery at least once every six months. Lithium batteries can suffer damage from over-discharge, necessitating periodic recharging. Recharging the battery every six months helps prevent over-discharge, thereby preserving its health and functionality. Keep the MOAI in a cool, dry place when not in use. Avoid exposing the MOAI to extreme temperatures or moisture.