Question 1

How can i order? What's the price?

Accepted Answer

You can order MOAI at https://www.moaidevices.com/product/moai.

We provide two product versions for varying glass thicknesses: one for 10-13mm at $399.99 and another for 15-19mm at $415.99.

Question 2

Can I use MOAI+ on 10-12mm thick glass ?

Accepted Answer

No. Using the wrong magnet can damage the motor.

Question 3

Can it be used on bow front / rounded corner tanks?

Accepted Answer

No, MOAI is designed to operate on flat surfaces and does not work on bow front or rounded corner tanks.

Question 4

Can it turn a corner or is it for one side of the glass?

Accepted Answer

MOAI operates on a single panel of the aquarium glass and cannot turn corners. Its design focuses on efficient cleaning and monitoring on one side of the glass.

Question 5

Does it cause sand stuck / grab sand / scratch glass?

Accepted Answer

No worries. You can control MOAI with your phone and set a buffer above sand bed to avoid scratches.

Question 6

Will MOAI scrape away the silicone on the corners of the tank?

Accepted Answer

No worries. MOAI knows when it's near the silicone edge and will not scrape into it.

Question 7

Is it able to avoid frag racks and power heads?

Accepted Answer

MOAI can't avoid obstacles like frag racks and power heads. The clearance between glass and obstacles should exceed the thickness of wet side ( MOAI: 17mm, MOAI+: 22mm).

Question 8

What's the different between a user and a shared user?

Accepted Answer

MOAI Owners have control over every aspect of their MOAI devices. Shared Users have limited access to the MOAI devices and can't control cleaning or settings. A Shared User cannot change system settings or camera settings but can view camera in Spot Mode and Cruise Mode.

Question 9

What happens if it runs out of battery?

Accepted Answer

MOAI will return to dock if it runs low on battery.

Question 10

What if the internet is down?

Accepted Answer

MOAI will still clean your aquarium glass, the camera will stop functioning when the Wi-Fi goes out.

Frequently asked questions