
Frequently asked questions
You can pre-order MOAI at https://www.moaidevices.com/product/moai. We provide two product versions for varying glass thicknesses: one for 10-13mm at $399.99 and another for 15-19mm at $415.99 during the presale. Retail prices will be $499.99 and $519.99, respectively.
No. Using the wrong magnet can damage the motor.
No, MOAI is designed to operate on flat surfaces and does not work on bow front or rounded corner tanks.
MOAI operates on a single panel of the aquarium glass and cannot turn corners. Its design focuses on efficient cleaning and monitoring on one side of the glass.
No worries. You can control MOAI with your phone and set a buffer above sand bed to avoid scratches.
No worries. MOAI knows when it's near the silicone edge and will not scrape into it.
MOAI can't avoid obstacles like frag racks and power heads. The clearance between glass and obstacles should exceed the thickness of wet side ( MOAI: 17mm, MOAI+: 22mm).
MOAI Owners have control over every aspect of their MOAI devices. Shared Users have limited access to the MOAI devices and can't control cleaning or settings. A Shared User cannot change system settings or camera settings but can view camera in Spot Mode and Cruise Mode.
MOAI will return to dock if it runs low on battery.
MOAI will still clean your aquarium glass, the camera will stop functioning when the Wi-Fi goes out.