FAQ

Q : Does it turn corners? Does it work on corner / bowl front tanks?

MOAI doesn't cross corner. 

Q : Does it cause sand stuck / grab sand / scratch glass?

No worries. You can control MOAI with your phone and set a buffer above sand bed to avoid scratches.

Q : Is it able to avoid frag racks and power heads?

MOAI can't avoid obstacles like frag racks and power heads. The clearance between glass and obstacles should exceed the thickness of wet side ( MOAI: 17mm, MOAI+: 22mm).

Q : What if the internet is down?

MOAI will still clean your aquarium glass, the camera will stop functioning when the Wi-Fi goes out.

Q : What happens if it runs out of battery?

MOAI will return to dock if it runs low on battery.

Q : Can I use MOAI+ on 10-12mm thick glass ?

No. Using the wrong magnet can damage the robot.

Q : Will MOAI scrape away the silicone on the corners of the tank?

No worries. MOAI knows when it's near the silicone edge and will not scrape into it.

Q : How to clean MOAI wet side?

Soak the wet-side in citric acid solution ( temperature below 100℉ ) for half an hour and clean with toothbrush.

Q : How to get rid of blue light when live streaming in a reef tank ?

To filter out the blue: Select device in the MOAI app. Tap Camera Control, then tap Custom Settings. Select the filter you want to try.

Q : What's the different between a user and a shared user?

MOAI Owners have control over every aspect of their MOAI devices. Shared Users have limited access to the MOAI devices and can't control cleaning or settings. A Shared User cannot change system settings or camera settings but can view camera in Spot Mode and Cruise Mode.

Q : When can i buy a MOAI?

We are working on manufacturing, we will ship to crowdfunding backers first. Please subscribe to our email list, we will notify you when it is ready.

 

Check out our latest progress HERE.