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Privacy Policy

MOAI Privacy Statement.

Effective: 01/04/2023

This Privacy Statement explains how SZ MOAI Technology Co, Ltd. (“MOAI”, “we” or “us”) processes information about you, including relating to information we collect when you use our products and services, when you contact our customer service team, engage with us on social media, and when you otherwise interact with us.

When we refer to our “Services” in this statement, we mean our websites (, apps and other online services, including the online services we provide for our Devices. When we mention “Devices,” we mean MOAI-branded hardware products.

We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of the statement and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.


Information You Provide to Us

There are various ways you can provide information to us, including as follows:

·        Account Information: When you open an account, we ask you to provide your name, email address and password.

·        Purchase Information: When you make a purchase from us, you will typically provide billing and shipping address, telephone number, and payment method information. We also collect related transaction information, such as the items purchased and order amount.

·        Other Information: We also collect information when you participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, volunteer as a product tester, fill out a survey, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us. The information we collect in these contexts includes your name, email address, telephone number, username, social media profile information, demographic information, professional information, and any other information you choose to share with us.

Automatically Collected Information and Information We Generate

When you use our Services, we automatically collect or generate certain information about you as follows:

·        Device Log Information: When your Device is connected to our Services, our Services will collect various Device event data. We provide additional details below regarding information collected only by our Devices:

·        Mobile App Log and Usage Information: When you use our mobile apps, we collect log and usage information, including app version and access times.

·        Computer or Mobile Device Information: We collect information about the mobile device you use to access our mobile apps, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

·        Location Information: We derive the approximate location of your computer or mobile device from your IP address. When you use our mobile app, we also collect information about the precise location of your mobile device in accordance with the permission process established by your mobile device.

* Our Services will not collect video and images from your Devices.


Information We Collect from Other Sources

We also obtain information about you from other sources. For example, we collect information from publicly available sources, when you interact with us on social media, when you purchase one of our products or services through a third-party service, and when you submit a review for one of products or services. This information includes information about your purchase of a Device or Service, information from reviews you post, username for third-party services, social media profile information, and demographic information.


We use the information we collect to:

·        Provide, maintain and improve our Devices and Services;

·        Process and fulfill your purchases;

·        Develop new Devices and Services;

·        Send you technical notices, updates and support and administrative messages and to respond to your comments, questions, and customer service requests;

·        Communicate with you about products, services, and events offered by MOAI, and provide news and information we think will be of interest to you;

·        Monitor and analyze trends, usage, and activities in connection with our Devices and Services;

·        Comply with our legal obligations;

·        Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of MOAI and others;

·        Personalize your online experience and the advertisements you see when you use our Devices or Services or third-party platforms based on your preferences, interests, and browsing and purchasing behavior.

·        Facilitate contests and promotions and process and deliver entries and rewards.


We share information about you as follows or as otherwise described in this Privacy Statement:

·        With vendors and service providers that perform services for us or you, including analytics providers, cloud infrastructure providers, payments service providers, logistics providers that ship products to you, and customer support service providers;

·        In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;

·        If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of MOAI or others;

·        With your consent or at your direction. For example, if you choose to integrate our Devices or Services with third-party services, then those services will collect certain types of data depending on the nature of the service. Please review their privacy policies for details on the information they will receive and how they process this information.


We allow others to provide analytics services and serve advertisements for us across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by MOAI and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and online services, and better understand your online activity.

Location Information

If you initially consent to our collection of precise location from our mobile app, you should be able to subsequently stop this collection by changing the preferences on your mobile device. If you do so, our mobile applications, or certain features, may no longer function properly. You may also stop our collection of this information by deleting our app from your mobile device.


This section applies to you if you are a California resident and includes disclosures required by the California Consumer Privacy Act (CCPA).

Categories and Sources of Personal Information: In the past 12 months, we collected the following categories of personal information: identifiers (such as a name, email address, and device identifiers); commercial Information (such as purchase history); internet or electronic network activity information (such as browsing and usage data); geolocation data.

Please refer to our “Collection of Information” section above for more details on the information we collect, including the category of sources from which this information is collected.

Business or Commercial Purpose for Collecting Personal Data: We collect this personal information for the business and commercial purposes described in “Use of Information” above.

Categories of Third Parties with Whom We Share Personal Data: We share your personal information with third parties as described in the “Sharing of Information” section above.

Sales of Personal Data: MOAI does not sell your personal information. We do allow third parties to collect certain device identifiers and internet and electronic network activity via our Services for advertising purposes. Please see the “Advertising and Analytics Services Provided by Others” section above for more details.

CCPA Consumer Rights: Subject to certain limitations and exceptions, the CCPA provides California residents with the right to request access to their personal information (along with the right to know additional category-level details about the information we collect), to request deletion of their personal information, to request to opt out of any “sale” of their personal information that may be occurring, and the right not to be discriminated against.


Please refer to the Contact Us section below to submit a rights request. We will verify your request by asking you to provide information that matches information we have on file about you or by having you log into your account to submit or confirm the request. You can also designate an authorized agent to exercise these rights on their behalf, but we will require proof that the person has been authorized and may still ask you to verify your identity with us directly.

© MOAI  2023 

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